Refund Policy

Money Back Guarantee

We, at Choco-Secrets, are completely sure of the quality of our products. Almost 20 Years of experience of custom chocolate production give us this confidence.

Therefore we offer 100% Money Back Guarantee should you not be for any reason satisfied with our chocolates.

You can always return them 30 days after arrival and you will receive your payment back. Our Money Back Guarantee is unconditional!

We will cover your return shipment fees as well. Attach your shipping bill to the returned shipment and we will refund the returned shipping costs.

To return your product, you should mail your product to: Schokologo e.K., Flurstr. 21, 40235 Düsseldorf, Germany. Please do not forget to send the receipt of your shipping costs in oder to have those refunded as well.
Please send a trackable shipping service.

Once your return is received, we will send you an email to notify you that we have received your returned item and then your refund will be processed.